Frequently asked Questions

Search by category

We’ve made browsing easy! Simply click “Shop” on the top navigation bar and then filter your search by category and price range. On the product page, click the “Qty” button to change the quantity and then click the “Buy Now” button to add that product to your shopping cart. Once a product is added to your cart, you may continue shopping or check-out at any time by clicking the shopping cart icon on the top right-hand corner.

What if I can’t find what I’m looking for?

We’d like to be your single source for hobby supplies. So, if you can’t find what you’re looking for, please contact us to talk directly to a product specialist. Tell us what you need. We might be able to special order it for you.

These methods are the only available payment modes.

Bank Deposit ( Wire Transfer), Online Bank Transfer, Westurn Union, Moneygramm, XpressCash,  EZcash* , M-cash, Paypal**

*Transaction rates may apply.

**Paypal is accepted only for selected transactions. Contact  us for check the eligibilty. (Credit/Debit Card transactions accepted via paypal only.)

Registered Post

Local Couriers( Domex, Prompt Express)

Private Couriers( DHL, FEDEX, UPS)

Shipping terms and taxes vary depending on your country, and we do have to pass along those additional charges to you. For safety and compliance, we cannot ship hazardous or flammable items by air. Additional air shipment restrictions may apply based on your item and its size. Local taxes and customs duties apply to some international orders, and these are added once your shipment reaches its destination. For more information about your local taxes and potential shipping restrictions, please contact your local authorities.

 

If your product is defective but in new and unused condition, please return it to us so that we can process a full refund. If your product is defective and inoperable but isn’t in its original unused packaging or condition, please contact us  for warranty repair or replacement.

 

If your shipment arrives damaged, please refuse delivery. If delivery has already been accepted, please contact us. Be sure to provide us with your name and order number. Keep all products (including packaging, tags, and containers) in their unused condition so that you don’t void the guarantee.

I

 

Our technicians and product support specialists can assist with warranty and non-warranty repair and servicing. We can also determine whether it’s more cost-effective to repair your product or replace it. Please contact us to discuss your unique situation before sending us your item for repair.

 

You may return an item for a valid reason which will be accepted by us, within 7 days of purchase as long as it’s in its original, unused condition. Carefully package your return to ensure safe shipment and include in the package the following information:

1. A copy of the invoice or order number

2. The first and last name you used when placing your order

3. The email address you used when placing your order

4. The product name

5. Your reason for return

6. Detailed instruction on what you would like in return (e.g. refund or exchange) For optimal security, we strongly recommend that you keep a copy of your invoice number and that you ship packages using Registered Post, DOMEX or a selected private courier by us because they offer a tracking number for your records.

Ship address will be given by our staff

 

To learn more about becoming a dealer, please contact us and provide the following information: company name, contact name, email, phone number, and the brands your interested in carrying. We act as a dealer for leading brands and we have warehouses in China, Singapore and Sri Lanka.

 

Select your currency
LKR Sri Lankan rupee